How to Undo and Keep Unintentional In-app Purchases on the iPhone, iPod Touch, or iPad

My grandson loves to play with our Apple iPod Touch.  He plays all kinds of games which keeps him entertained.  Most recently, we received an email that said there were purchases of some coins in a game called Monster Mayhem.  The charges ranged from $19.98 to $99.99 made through iTunes.

We thought, how can this be?

Come to find out, our iTunes account had in it a specified credit card–probably from long ago when the account was first created.  My grandson, in the course of playing Monster Mayhem, touched some buttons which activated the purchase of thousands of coins needed to enable various options in the game.  Note that we didn’t even know this until we got the email notification about the purchase.

Undoing the In-app Purchase

The first thing we did was to see what we can do on iTunes to undo the purchase.  We followed the instructions but the online links just goes around in some circular link reference.  We could not find the place where we can undo the purchase!

Next we called up our credit card company to dispute the charges.  Since the charges weren’t really fraudulent, the credit card company didn’t refuse the charges, but they did get me in touch with Apple customer service.

I received instructions from the Apple support representative on how to undo the purchase.

Apple Contact Us page

Apple Contact Us

  • Go to the support page
  • From there click the Contact Us link
  • Next click the Express Lane for iTunes Player and iTunes Store
  • From the product categories tab, click iTunes, then iTunes Store, and select Purchases, billing, and redemption; click Continue
  • You will then be taken to the issue description page, select “my topic is not listed” and provide a short description of your topic.  I used “unintentional in-app purchase, need to undo”, then click the ENTER button.
  • You’ll need your order number to complete the rest; make sure you have them
  • Upon completion of the process, you will get a case number; you will also get an email

For our case, the response to the problem was quick and sent via email.  They credited my credit card and added credit to my iTunes account.  Whew!  I’m glad it’s over.

That takes care of undoing the in-app purchase.  Now on to preventing future unintentional in-app purchases since I know my grandson will continue to play games on the iTouch.

Preventing Future Unintentional In-app Purchases

Part of the response Apple sent us were instructions on how to prevent unintentional in-app purchases.

Before doing this, the smartest thing to do is to remove any trace of your credit card on your iTunes account.  This is the sure-fire way of avoiding unexpected iTunes purchases.

However, if you do occasional purchases, you’ll want to follow the instructions we got from Apple.

To prevent In-App Purchases from being made in the future, you can block them on your iOS device by following these steps:

  1. Tap Settings on your device’s home screen.
  2. Tap General.
  3. Tap Restrictions.
  4. If necessary, tap Enable Restrictions and enter a pass code. This pass code will prevent restrictions from being disabled without your permission.
  5. Scroll down to the Allowed Content section. Switch the In-App Purchases option to OFF. Enter your Restrictions pass code if prompted.

That’s it!

If you found this tip useful, please share and comment below and let me know.

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  1. hello i noticed on my bank statements that there are over 400.00 of itunes charges on my bank statement. i don’t know how these charges hit on my account. how can i resolve this. abs how do i change my account so this doesn’t continue to happen?

    1. Sounds like you have your bank setup as a means of payment within our Apple account. The first thing you should probably do is to remove that payment method from our apple account.

        1. The easiest thing I found to totally keep things from being charged on your Apple account is to remove your credit card or bank account from your payment method.

    2. my topic is not listed I have over 700.00 in charges on my debit card I need to undo these unintentional purchases desperately Please help

  2. About a year ago, I received some charges on my bank account from APL* It took hours to finally get in touch with someone. We disabled the ability to charge on all three of my iphones. Yesterday and today, I received charges again. I need this to stop, or I will turn this over to my attorneys.

  3. I am having this issue now. Nothing is being ordered and NON-stop charges. I have tried email, chat, phone contact and am currently “trying” to get an appointment at the Apple Store to resolve this, but even that process is IMPOSSIBLE.

    1. Best bet is to remove your method of payment in your apple account. That will stop charges for sure.

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